A factory reset can help resolve software issues that you might be having with your device. This will completely wipe the device of all your data and return it to the way it was when you bought it. Make sure to back up the data on your Samsung Galaxy before you try this.

How Do I Factory Reset My Samsung Galaxy?

  1. Swipe down from the top of your screen and tap the gear icon to get to your settings.
  2. Slide down through the list and tap General management.
  3. Tap Reset.
  4. Tap Factory data reset.
  5. You will likely have to enter your password or PIN to continue with the reset.
  6. Your phone will restart and wipe all apps and other files from your device. Your settings will all be returned to their defaults.
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