iPhone 13 Won't Turn Off? Here's The Fix!

There are a few different ways to back up your iPhone:

Backup Your iPhone Using iCloud

1. If you have a WiFi connection, you can back up your iPhone using iCloud.
2. Open the Settings app.
3. Tap on Your Name at the top of the screen.
4. Tap iCloud.
5. Scroll down and tap on iCloud Backup.
6. Make sure the switch next to iCloud Backup is on. You'll know the switch is on when the switch is green.
7. Tap Back Up Now.
8. A status bar will appear to tell you how much time is remaining.

Backup Your iPhone Using iTunes

1. Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
2. Plug the other end of your Lightning cable into a USB port on your computer.
3. Open iTunes on your computer.
4. Click on the iPhone icon in the upper left hand corner of iTunes.
5. Click the circle next to "iCloud" or "This computer" to select whether you want to backup your iPhone to iCloud or your computer.
6. Click Back Up Now to backup your iPhone.
7. When the backup is complete, you'll see the time and date updated under Latest Backup.

Backup Your iPhone Using Finder (Macs Running Catalina 10.15 or newer)

1. Connect your iPhone to your Mac using a charging cable.
2. Open Finder.
3. Click on your iPhone under Locations.
4. Click the circle next to Back up all of the data on your iPhone to this Mac.
5. Click Back Up Now.
6. When the backup is complete, you'll see the time and date updated under Latest Backup.

1. Press and hold the power button and the volume down button together until the screen goes blank and the Apple logo appears on the screen.
2. When the Apple logo reappears, let go of both buttons.
3. When your iPhone turns back on, the hard reset is complete.

Hard Reset On iPhone X or Newer

Hard reseting an iPhone X is slightly different than other models of the iPhone.

1. Quickly press the volume up button.
2. Quickly press the volume down button.
3. Press and hold down the Side button.
4. Release the Side button when the Apple logo appears on the center of the screen.

1. Open the Settings app.
2. Tap General.
3. Scroll down and tap Transfer Or Reset iPhone.
4. Tap Reset.
5. Tap Reset All Settings.
6. Enter your passcode, if prompted.
7. Tap Reset All Settings again to confirm your decision.
8. Your iPhone will shut down, complete the reset, and turn itself on again will automatically turn back on when the reset finishes.

Watch our step-by-step DFU restore guide on YouTube, or follow the steps below:

1. Plug your iPhone in a computer.
2. Open iTunes (on PCs or Macs running macOS Mojave 10.14 or earlier) or Finder (Macs running macOS Catalina 10.15 or newer).
3. Press and release the volume up button.
4. Press and release the volume down button.
5. Press and hold the side button until your iPhone's display goes black.
6. When the screen turns black, press and hold the volume down button while continuing to hold the side button.
7. Hold both buttons for five seconds.
8. After five seconds, release the side button, but continue to hold the volume down button.
9. Release the volume down button when your iPhone appears in iTunes or Finder.
10. Your iPhone appears in iTunes or Finder, it's in DFU mode!
11. Click Restore and follow the on-screen prompts to DFU restore your iPhone.

How To Repair Your iPhone With Apple's Mail-In Service

1. Visit Apple's support website to begin the online mail-in repair process.
2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

1. Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)
2. When you arrive, go to the Genius Bar to check in for your appointment.
3. Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.