You're trying to restart your iPhone XS, but it's not making it past the Apple logo. It's taking a long time and you think something might be wrong. In this article, we'll explain why your iPhone XS is stuck on the Apple logo and how to fix this issue.
Why Your iPhone XS Is Stuck On The Apple Logo
This problem occurs when the iPhone is turning on and checking the software to make sure the phone is working properly. During this process, the Apple logo is shown on the screen instead of a bunch of lines of code.
If your iPhone XS is stuck on the Apple logo, it's usually a sign that some file or program isn't starting up properly. Follow the steps below to diagnose and fix the problem!
Hard Reset Your iPhone XS
You can usually fix this problem by hard resetting your iPhone XS. A hard reset forces your iPhone to abruptly turn off and back on. While this can unfreeze your iPhone, it doesn't address the software issue that made your iPhone XS get stuck on the Apple logo.
To hard reset your iPhone XS, press and release the Volume Up button, press and release the Volume Down button, then press and hold the side button. Let go of the side button when the Apple logo appears on the screen again. This can take 25–30 seconds, so keep holding the side button!
DFU Mode For Your iPhone
DFU Mode stands for Device Firmware Update. This restore erases and reloads the firmware on your iPhone XS. Firmware helps iOS communicate with the hardware of your iPhone. This is the deepest type of restore you can perform on your iPhone, and it's what every Apple tech will do to completely rule out a software problem.
Make sure to back up your iPhone XS before putting it in DFU mode. Otherwise you'll lose all the data and files saved on it.
You'll need a Lightning cable and a computer with iTunes (PCs and Macs running Mojave 10.14 or older) or Finder (Macs running Catalina 10.15 or newer). downloaded. After connecting your iPhone XS to the computer, proceed to press and release the Volume Up button followed by the Volume Down button. Next, press and hold the side button.
When the screen turns black, press and hold the Volume Down for five seconds while continuing to hold the side button. After five seconds pass, release the side button while continuing to hold the Volume Down button until your iPhone appears in iTunes of Finder.
If you're more of a visual learner, check out our video to learn how to DFU restore your iPhone XS.
Contact Apple Support
If your iPhone XS is still stuck on the Apple logo, it's time to contact Apple Support. It's likely your iPhone isn't working because of a hardware problem. Botched repairs can cause this problem, so if you recently got a component of your iPhone XS replaced, go back to the person or company that did the repair.
Apple techs won't touch an iPhone if they know you've gone to a third-party repair company for non-Apple parts.
Apple provides support in-store, through the mail, and through online chat. Make sure to schedule an appointment first if you plan to take your iPhone XS into your local Apple Store.
It Might Be Time For An Upgrade
Since these repair can get pricey, you may want to consider using this money towards a new phone rather than a repair. If this sounds like something you're interested in, check out our phone comparison tool that compares every phone with every wireless carrier! You can usually get a great deal on a new phone when you switch carriers, as they like to give you incentive to make the switch.
You're Not Stuck Anymore!
You've fixed the problem and your iPhone XS is no longer stuck on the Apple logo. Thank you for reading, and please share this article with a friend who may be having a similar problem. Feel free to leave a comment below with questions or suggestions!
