My AirPods Won't Reset. Here's The Real Fix!

1. Put your AirPods in the Charging Case.
2. When your AirPods are in the Charging Case, the Status light will indicate the amount of charge your AirPods have.
3. The Status light will turn green when your AirPods are fully charged.

1. Plug a Lightning cable into the Lightning connector on your Charging Case.
2. Plug the other end of the Lightning cable into a USB port or wall charger.
3. It may take a few hours to fully charge your Charging Case.

1. Get a soft, lint-free cloth. Don't use tissue or cloth that will break up inside your devices.
2. Gently wipe your AirPods and Charging Case with the cloth.
3. For more compact debris, you can use an anti-static brush or new toothbrush to clean it out.

1. Open Settings.
2. Tap the Information button (look for the blue i) to the right of your AirPods under My Devices.
3. Tap Forget This Device.
4. After forgetting your AirPods, pair them with your iPhone again like new.

There are two ways to update iOS on your iPhone: in the Settings app and by using iTunes.

Update iOS In The Settings App

1. Open up the Settings app.
2. Tap General.
3. Tap Software Update.
4. If an update is available, tap Install Now or Download and Install.

Update iOS Using iTunes (PCs and Macs running macOS 10.14 or older)

1. Connect your iPhone to a computer using a Lightning cable.
2. Open iTunes.
3. Click the Phone button in the upper left-hand corner of iTunes (see image 3).
4. Click Check For Update.
5. If an update is available, click Download and Install.

Update iOS Using Finder (Macs running macOS 10.15 or newer)

1. Connect your iPhone to your Mac using a charging cable.
2. Open Finder.
3. Click on your iPhone under Locations.
4. Click the General tab.
5. Click Check for Update.
6. Click Download and Install if an iOS update is available.

1. Open the Settings app.
2. Tap General.
3. Scroll down and tap Transfer Or Reset iPhone.
4. Tap Reset.
5. Tap Reset Network Settings.
6. Enter your passcode if prompted.
7. Your iPhone will shut down, reset, and turn itself on again when the reset is complete.

How To Repair Your AirPods At The Genius Bar In An Apple Store

1. Visit Apple's website to make an appointment at the Genius Bar at your local Apple Store.
2. Make sure to check in at the Genius Bar when you arrive.

How To Repair Your AirPods Using Apple's Mail-In Repair Service

1. Visit Apple's online support website to set up a mail-in repair or get phone support.